Privacy policy

You can use GoBusiness and GoManufacturing without disclosing any personal information. 

Voluntary disclosure of personal information

You may choose to voluntarily provide personal information through this website (for example, in comments, questions or when providing requested feedback) or when communicating with our contact centre. This information will be viewable by:

• site administrators
• MBIE staff, as appropriate
• third-party contractors who administer or work on the site.

Collection of personal information

As part of our commitment to providing the best possible service to our customers, our contact centre collects personal information when communicating with you, for example, within recorded telephone calls and retained emails. This helps us to identify how we can provide you a better service, to action or respond to the information and to assist you.  

For example, we record calls:

• for staff training purposes (this helps us improve the quality of our customer service and ensure the information we provide is consistent and accurate)
• so that we can find ways to simplify our service to you
• to ensure we have an accurate record of your call, which may be needed to support any transactions that take place over the phone and/or if there is a dispute.

We understand your personal information is important to you, and we are committed to protecting your privacy. We store the call recordings securely for two years and destroy them after this period.

Storage and retention of personal information

When you provide personal information, it will be held by us. It may be stored or accessed on behalf of us by authorised third parties (such as third-party contractors) to the extent that is necessary, for example, to administer or work on the site. We will store and keep it secure in accordance with the Privacy Act 2020. Any third parties will be subject to our information security and privacy requirements.

Disclosure of information

We will generally not share personal information provided or collected through this website, unless it is necessary to do so for the purpose for which you gave us the information, for example, to investigate a complaint or issue with the website.

We will not otherwise disclose personal information provided or collected through our contact centre unless required or otherwise permitted by law, for example:

• under the Official Information Act 1982
• to a Parliamentary Select Committee or Parliament in response to a Parliamentary Question.

Use of personal information

We will generally only use personal information for the purposes stated in this statement (for example, to administer, evaluate and improve the site, to improve our services, or to action or respond to the information provided). We may also use personal information for other reasons permitted under the Privacy (for example, with your consent, for a directly related purpose, or where the law permits it).

Records and retention of personal information

Unless otherwise stated in this policy, we will only retain personal information as long as it is required for the purposes for which it may lawfully be used.

Public records

Where any information (including personal information) provided to or through this site or the contact centre constitute public records, it will be retained to the extent required by the Public Records Act 2005. 

MBIE websites have security measures in place to prevent the loss, misuse and alteration of information under our control. To maintain the cyber security of MBIE systems and information, MBIE systems are subject to ongoing monitoring. This includes activity logging, analysis and auditing.

We may use information about your use of our websites and other IT systems to prevent unauthorised access or attacks on these systems or to resolve such events. We may use this information even if you are not involved in such activity. We may utilise services from one or more third-party suppliers to monitor or maintain the cyber security of our systems and information. These third-party suppliers will have access to:

• monitoring and logging information
• information processed on our websites and other IT systems.

You have the right to:

• find out from us if we hold personal information about you
• request access to that information, and
• request corrections to that information.

If we have a good reason for refusing a request for correction, you can ask that a statement be attached to the information, noting the correction that was sought but not made.

If you want to check the personal information that we hold, request access to it and/or request the correction of it, you can contact us.

Contact us

You can also write to:

Privacy Officer
Companies Office
Northern Business Centre
Private Bag 92061
Victoria Street West
Auckland 1142

For more information on privacy laws in New Zealand and contact details for the Office of the Privacy Commissioner, visit the Office of the Privacy Commissioner website.

Office of the Privacy Commissioner

Browser or web cookies are small text files that are sent by a website and stored on your computer's hard drive to collect information about how you browse the website.

We use cookies to remember your preferences and the choices you make on our website. For example, they are used to remember the notifications you’ve seen so we don’t show them to you again.

Google cookies

We also use cookies to collect anonymous statistical information about how you use the website so it can be updated and improved based on your needs. This information is aggregated and non-personally identifying. The information will be viewable by site administrators and other MBIE staff. It may also be shared with other government agencies.

Statistical information includes:

• the search terms you used
• the pages you accessed on our site and the links you clicked on
• the date and time you visited the site
• the referring site (if any) through which you clicked through to this site
• the device you used to access the site
• your operating system (for example, Windows 11 or Mac OSX)
• the type of web browser you use (for example, Google Chrome or Mozilla Firefox)
• incidental matters like screen resolution or the language setting of your browser.

Third-party vendors such as Google use cookies to serve advertisements based on someone's past visits to the GoBusiness and GoManufacturing website. Any data collected will be used in accordance with our privacy statement as well as the privacy policies of Google. You can read Google’s privacy statement at the Google Safety Center.

Google Safety Center — Google

Cookie information for Google’s ad products — Google

The types of advertising features implemented on the GoBusiness and GoManufacturing website may include:

• Google Display ads and the Google Display Network
• DoubleClick Digital Marketing.

None of our cookies collect information that could identify you personally. We collect statistical data only, and may use this statistical data to enhance the browsing experience for our customers and improve our website.

You can manually disable cookies at any time – check your browser's 'Help' section to find out how (disabling cookies will not affect your ability to use this website).